WEBSITE PRIVACY POLICY

Diadem mED / Diadem Medicine — Last Updated: January 2025

Diadem mED (“we,” “our,” or “the School”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, join our mailing list, register for programs, or communicate with us online.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

a. Information You Provide Directly

  • Name, email address, phone number

  • Registration details for programs, events, or workshops

  • Payment information (processed securely through third-party processors; we do not store credit/debit card numbers)

  • Personal information voluntarily shared through forms or email

b. Automatically Collected Information

Our website may collect:

  • IP address, device type, browser type

  • Pages visited, time spent on site, general usage patterns

  • Cookies and analytics data (e.g., Google Analytics)

2. How We Use Your Information

We use your information to:

  • Deliver programs, courses, and services

  • Respond to inquiries and provide customer support

  • Process payments and manage registrations

  • Send email updates, newsletters, or program information

  • Improve website functionality and user experience

  • Maintain internal records and business operations

We never sell your personal information.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical precautions to safeguard your information.

This includes:

  • Encrypted website hosting

  • Password-protected internal systems

  • Limited access to personal information

  • Secure third-party payment processors (e.g., Stripe, PayPal)

No system is 100% secure, but we follow best practices to protect your data.

4. Sharing Your Information

We may share information only with:

  • Trusted service providers (payment processors, email platforms, scheduling tools)

  • Legal authorities if required by law or to protect rights, safety, or compliance

We never sell or rent your information to third parties.

5. Cookies & Analytics

We may use cookies and analytics tools to understand visitor behavior, improve website performance, and personalize content.
You may disable cookies in your browser settings at any time.

6. Email Communications

By signing up for programs or newsletters, you consent to receive communication from us.
You may unsubscribe at any time using the link at the bottom of our emails.

7. Links to External Sites

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our website is not intended for children under 16.
Programs with age requirements will clearly state them.

9. Your Rights

Depending on location, you may have the right to:

  • Access your stored personal data

  • Request corrections or deletion

  • Withdraw consent

  • Opt out of communications

Contact us at di@diademmedicine.com to submit a request.

10. Updates to This Policy

We may update this Privacy Policy as needed. Updated versions will be posted to this page with a new “Last Updated” date.

CLIENT PRIVACY & CONFIDENTIALITY POLICY

(For Programs, Groups, Coaching, Trainings & All Diadem mED Services)

Diadem mED maintains a strong commitment to privacy, confidentiality, safety, and ethical practice.
This Client Privacy Policy applies to all participants of courses, groups, programs, coaching sessions, educational offerings, or events—online or in person.

1. Confidentiality in Programs & Sessions

We protect client confidentiality to the fullest extent permitted by law and the nature of the service provided.

We do not share client information, experiences, or identifying details without explicit permission, except in cases required by law (see Section 3).

Group participants are expected to uphold strict confidentiality and respect for all members.

2. What We Keep Private

Confidential information includes, but is not limited to:

  • Personal disclosures during sessions or programs

  • Relationship status, concerns, or experiences

  • Spiritual, sexual, emotional, or identity-related information

  • Written reflections or private communication

  • Program participation identities (unless participants opt in publicly)

We do not record sessions unless all participants give written consent.

3. Legal Exceptions to Confidentiality

Confidentiality may be broken only if:

  • A participant expresses intent to harm themselves or someone else

  • Abuse or neglect of a minor, elder, or vulnerable adult is disclosed

  • A court order or legal mandate requires release of information

  • Illegal activity is revealed during a session or program

These situations are rare. When possible, we will discuss concerns with the participant first.

4. Group Agreement Expectations

All participants agree to:

  • Maintain confidentiality regarding other members

  • Engage using Nonviolent Communication where possible

  • Respect boundaries, identities, and lived experiences

  • Avoid sharing others’ stories or personal disclosures

  • Practice self-responsibility, self-awareness, and consent

Violation of confidentiality may result in removal from a program for the safety of the group.

5. Record Keeping

We keep minimal records consistent with:

  • Program administration

  • Payment and scheduling

  • Ethical self-tracking of progress (when applicable)

We do not store clinical, diagnostic, or medical records.

6. Your Rights as a Participant

You have the right to:

  • Request a summary of what information is stored about you

  • Update or correct personal information

  • Withdraw from programs at any time (see cancellation policies)

  • Request removal of your information unless restricted by law

To make a request, contact mze.pine@gmail.com.

7. Digital Privacy

For online meetings, we ask participants to:

  • Use secure internet connections

  • Be in a private space when discussing personal topics

  • Avoid screen recording or screenshots

We use encrypted platforms whenever possible.

8. Consent to Participate

By enrolling in a Diadem mED program, session, coaching, training, or event, you acknowledge:

  • You understand this Privacy Policy

  • You consent to the confidentiality standards

  • You agree to uphold privacy expectations for the safety of others